At Sports Closet, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition.
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Products must be returned with all original tags, labels, and packaging.
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A valid proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are defective or incorrect:
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Customized or personalized products
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Gift cards
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Clearance or final sale items
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Products that have been used, washed, or damaged by the customer
Exchanges
If you received the wrong size, color, or product, we will gladly arrange an exchange (subject to stock availability).
To request an exchange, please contact our customer support within 14 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the item
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Photos of the packaging (if applicable)
We will review your request and arrange a replacement, exchange, or refund where appropriate.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
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We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
International Orders
Sports Closet proudly ships worldwide. For international returns, customers are responsible for any return shipping costs, customs duties, taxes, or import fees unless the return is due to an error on our part.
How to Start a Return
To request a return or exchange, please contact our customer support with:
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Your order number
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Reason for the return or exchange
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Photos (if the item is damaged or incorrect)
Our team will provide you with return instructions and assist you throughout the process.
Contact Us
If you have any questions regarding our Returns & Exchange Policy, please contact us.
Sports Closet
Email: gosportscloset@gmail.com
Website: www.gosportscloset.com